Refund policy

Return & Refund Policy – LEON ORGANIC

At LEON ORGANIC, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of delivery.

Eligible Returns

A return may be accepted if:

• The product is damaged or defective upon arrival.
• You received the wrong product.
• The product is missing from your order.
• The product is unused, unopened, and in its original packaging.

For hygiene and safety reasons, opened or used skincare/cosmetic products generally cannot be returned unless the product is defective or incorrect.

How to Request a Return

Please contact us at [your email] or [WhatsApp number] within 7 days of receiving your order.

Please provide:

• Order number
• Customer name
• Reason for return
• Clear photos/videos of the product and packaging

After reviewing your request, we will provide return instructions if your request is approved.

Approved refunds will be processed to the original payment method where possible. Processing time may vary depending on the payment provider.

Damaged Products

If your parcel arrives damaged, please take photos/videos of the package before opening it and contact us as soon as possible.

LEON ORGANIC reserves the right to reject returns that do not meet the conditions above.